FAQS

How do I pick the right walk-in tub size and soaking depth for my body and my bathroom?

Measure the narrowest doorway and hallway on the delivery path, then note your height from seat-to-shoulder when seated. New Bath Expo lists each model’s interior seat height, seat-to-overflow depth, and exterior width so you can match those numbers to both your body and your door widths. Our advisors can walk you through the measurements in minutes.

Will I get cold while the tub fills, and how fast does it drain?

All models ship with fast-fill deck-mount faucets that deliver 16–18 GPM* through ¾″ supply lines, cutting fill time to roughly 7–15 minutes (model-dependent). A factory-installed heated backrest and inline heater help hold temperature during the wait. Dual 2″ gravity drains empty an average-sized tub in about 80–120 seconds, so you’re never stranded in cool water.
*GPM = gallons per minute.

What’s the difference between acrylic and gel-coat walk-in tubs, and which does New Bath Expo use?

We build with vacuum-formed, high-gloss acrylic bonded to a stainless-steel frame. Acrylic is non-porous, resists staining, and keeps its bright white color for decades, whereas gel-coat is more porous, can yellow, and needs extra scrubbing. If you want an easy-care surface that won’t fade or chip, acrylic is the clear winner.

How big should my water heater be?

For most of our single-seat tubs, we recommend upgrading to at least a 75-gallon tank-style heater or an 11 GPM high-flow tankless unit. Oversizing ensures you can fill the tub in one shot without mixing in cold water. Very large or two-seat tubs may need a dedicated heater—our team can size it during your quote.

Are New Bath Expo walk-in tubs ADA-friendly and easy to install?

Every model features a 17″ high contoured seat, a textured low-step floor, and strategically placed grab bars—meeting or exceeding key ADA guidelines for residential bathing. Tubs arrive as a single self-contained unit that fits a standard 60″ alcove; reversible end panels let you install against one, two, or three walls. A licensed plumber and electrician can usually complete installation in a single day.